• info@carusoconsulting.com.au
  • Office: (03) 9478 9055 Mobile: 0418 947 891


About Caruso Consulting

Cathy Caruso

Cathy Caruso is an Independent Consultant in Organisation Development, Human Resources and Industrial Relations. The consulting services provided since 2002 are delivered by a knowledgeable and experienced practitioner who can tailor services to meet the organisations needs.

Prior to 2002 the Consultant worked in industrial relations for 15 years and has maintained her knowledge of Industrial Relations dealing with Awards and Enterprise Agreements.

The Caruso Consulting approach adheres to the values of:



Career Overview


Independent Consultant (2002-2014)
Investigation Review Panel Member (Health) (2006-2013)
Equal Opportunity and Human Rights Commission Complaints Officer (casual) (2007-2010)
Jobs Australia Limited Industrial Advisor (casual) (2006-2015)
Trade Union Official (Tertiary Education) (1987-2002)
Various Administrative positions in Public Sector (1987-1989)

Key Competencies


Advanced skills in workplace conflict resolution (facilitation, conciliation, mediation, conflict management coaching)
Development and implementation of Organisation policy and procedures
Advanced skills in complaint handling
Strong and effective communication skills delivered to a wide and diverse audience
Extensive experience and knowledge of Industrial and associated legislation
Effective skills in assisting Organisations in restructure, review and organisational change
Ability to work with a range of clients in a range of industries
Extensive negotiation skills in the negotiation of in excess of 100 enterprise agreements
Ability to provide high quality strategic advice on a range of Industrial, Human Resources and Organisation Development areas
Experience in dealing with High Conflict Individuals
Extensive experience in the conduct of workplace investigations
Demonstrated experience in conduct of training at all levels of the organisation
Experience in individual coaching of Executives and Managers
Knowledge and Experience in conduct of OH&S Audits, Reports and Investigations



B. Arts (Hons) Melbourne University
Practitioners Certificate in Mediation- Institute of Arbitrators and Mediators (2008)
CINergy Conflict Management Coaching Training (2012)
Mediating Workplace Bullying Complaints Training (2013)
Transforming Conflict-Advanced skills Training for Mediators (2013)
High Conflict Workshop (2014)



Member- The Institute of Arbitrators and Mediators
Member-Association of Dispute Resolvers (LEADR)
Member- Victorian Association of Dispute Resolvers (VADR)
Member-Industrial Relations Society of Victoria

The Consultant participates in a network of other Consultants with similar values, skills, experience.
This network is useful where the project undertaken may require the services of more than one Consultant.